refund policy
at saurashtra sarees, we strive to ensure that you are completely satisfied with your purchase. if for any reason you are not satisfied, we offer a refund policy as outlined below.1. eligibility for refunds
returnable items: we accept returns and offer refunds on products that are unused, in their original condition, and within [number] days from the date of delivery. items must be returned with all original tags, packaging, and accessories.
non-returnable items: the following items are non-returnable and non-refundable:
- custom-made or personalized products
- products marked as "final sale" or "non-returnable" at the time of purchase
2. how to request a refund
to request a refund, please follow these steps:
contact us: reach out to our customer service team at [your-email@example.com] or [your-phone-number] within [number] days of receiving your order. provide your order number, the reason for the return, and any relevant photos if necessary.
return instructions: we will provide you with instructions on how to return the product. please pack the item securely and send it to the address provided in the return instructions. you are responsible for the shipping costs associated with returning the item unless the return is due to our error.
3. processing refunds
once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. if approved, we will process your refund using the original payment method. please note that it may take [number] business days for the refund to appear on your account, depending on your bank or payment provider.
4. exchanges
we do not offer direct exchanges. if you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
5. damaged or defective items
if you receive a damaged or defective item, please contact us immediately at [your-email@example.com] or [your-phone-number]. we will provide instructions for returning the damaged item and will either replace it or issue a full refund, including any shipping costs.
6. cancellation policy
if you wish to cancel an order, please contact us as soon as possible. orders that have already been processed or shipped cannot be canceled. if a cancellation is possible, we will issue a refund to the original payment method.
7. contact us
for any questions or concerns regarding our refund policy, please contact our customer service team:
saurashtra sarees
email: saurastrasarees@gmail.com
phone: 9879471039
address:6133-34, avadh textile market, opp new bombay market, umarwada, surat - 395010.