frequently asked questions

We strive to process and ship every order within 48 business hours. You can expect to receive your order in 4 -7 business days depending on your location.
The delivery timeline depends upon the delivery address of the customer.
For metros & Tier 1 cities, it may take 3-4 working days, whereas for Tier 2 & 3 cities & rural areas, it may take 5-7 working days.
For International orders, the average delivery time is 7 -15 business days depending on the country of residence.
Note - If there are any alteration that needs to be done to the product, shipping time may vary by a day or two, depending on the extent of the changes required.

Pending – For unsuccessful payment transaction.
Processing – For Successful payment transaction and the order yet to ship.
Shipped – For the order shipped from Saurashtra Sarees’s warehouse.
Cancelled – For cancelled orders.

You can check the status of the Order by logging into your account on Saurashtra Sarees website. My account>My Orders>Track the Order.
If you have any queries in this regard, you can contact our customer care desk through email/phone.

Yes. All the product prices displayed on the website are inclusive of GST.

If you have received a damaged product, please reach out to our customer support team immediately at 9898907401 or sales@saurashtrasarees.com

a) You should ensure the product is unused
b) Share images and videos of the Wrong/Damaged Product (Try to capture the damaged area of the product)

The colours of the products on our website have been portrayed as accurately as possible, however, monitors and screens of electronics devices differ in their display of colour, so it may slightly vary depending on the display screen.

We accept Debit Cards, Credit Cards, Net banking, & UPI.

Yes, we ship orders worldwide. For International orders, please contact our customer support team at 9898907401.

Contact Number- +91 9898907401
Email Id- sales@saurashtrasarees.com
Saurashtra Sarees
6133-34, Avadh Textile Market, Opp New Bombay Market, Umarwada, Surat - 395010.
Please contact us for all your queries, concerns, and feedback. We will be happy to assist you.